As Irma’s expected impact on North Florida has increased, I wanted to be sure to reach out to give you the latest information from Duke Energy. We are projecting over one million outages in our Florida service territory with restoration taking a week or more in certain areas. We will be working as quickly and safely as possible until all of our customers are restored. To ensure we have the necessary manpower, we have increased the number of mobilized resources ready to respond (linemen, tree professionals, damage assessment and support personnel) to 8,000.
It has been falsely reported that Duke Energy is de-energizing electric services to encourage people to evacuate. This is not true and we are not de-energizing services in any area to expedite evacuations. While on occasion Duke Energy may have a need to de-energize electric service in the event of an emergency due to matters of public health and safety, we would only do so in consultation with, or at the direction of, local emergency management officials.
Outbound calls have been placed to customers and messages have been posted on the company’s webpage to inform customers that due to the hurricane, we will be suspending all service orders during the week of September 11 so we can dedicate all resources toward restoring service after the storm. At this time, we expect to return to normal operations the week of September 18; dependent upon the impacts from the storm. Customers are being advised to contact the customer care center at (800) 700-8744 to reschedule their service order the week of September 18.
At any time, customers without power can report their outage by:
- Going online at duke-energy.com or by visiting our mobile website at m.duke-energy.com
- Texting OUT to 57801 (Standard text and data charges may apply)
- Calling the automated outage-reporting system at (800) 228-8485
Please don’t hesitate to contact me should you need assistance or have questions. And as always, make safety for you and your family the highest priority.
Government & Community Relations Manager
Cell: (850) 544-1997 Office: (850) 521-1425