Saturday, September 12, 2015

Training & Certification for employees in the local Hospitality Industry

The Franklin County Tourist Development Council in conjunction with RiverWay South and Goodwill Industries will be hosting a Hospitality Training program on October 14, beginning at 1:00 P.M. at the St. George Island Firehouse.

The program will focus on customer service skills for front-line workers that interact with the public in the Hospitality and Travel Industries at Hotels, Attractions, Restaurants, Agritourism, Welcome Centers, Nature-Heritage Tourism and Outfitters & Guides.

The workshop will enable participants to hone their guest-serving skills and gain insight into performance standards in the Hospitality and Travel Industries. All participants will receive a Goodwill Certificate of Completion.  However, those that score 70% and above on the exam, given at the end of the day, will be awarded certification from the nationally acclaimed American Hotel & Lodging Educational Institute. Certification through the Institute is recognized by hospitality management professionals throughout the United States and beyond.

This curriculum is being taught in over 1500 vocational schools, community colleges, and workforce programs nation-wide. The trainer assigned to the October 14th course is Annette Jones, CMHS, CPFM of Goodwill Industries of the Big Bend. Ms. Jones can be reached at 850-785-5083 Ext: 2 or via email at

The registration fee of $50 per person includes an Ambassador Packet of regional tourism resources, a useful Hospitality Curriculum Workbook, Goodwill Certificate of Completion, and an American Hotel & Lodging Educational Institute Certification for those scoring 70% or greater on the exam.  Sign up now there’s a limit of 20 registrants that will be selected on a first come first serve basis. 

Full scholarships are also available for a limited number of participants. For details contact Pam Portwood, Project Director of RiverWay South Apalachicola Choctawhatchee at or call 850-764-2853.

Funding for this project has been provided by the Florida Department of Economic Opportunity.

For more information about the training contact Laura at the TDC office, 731 Highway 98, Eastpoint, Florida 32328. Phone 850-670-3474.